General FAQs

For a complete list of our distributors and retailers, please click here.

For detailed technical support, please click here.

– Memory modules for desktops, notebooks, servers, gaming platforms, apple series
– Flash Cards (MicroSD, SD, MicroSDHC Class 2/6/10, SDHC class 10/6 MicroSD UHS card, SD UHS Card)
– Storage Devices (iDrives, OTG Drives, USB Flash Drives, Solid State Drives)

For our warranty policy, please click here.
This is an issue that has to do with the Cookie Setting in your Internet Explorer. To overcome this issue, Click “Change Country” button on the right hand side of the memory configurator tool and select “Singapore”, before carrying out the search. Alternatively you can go to the Internet Explorer’s privacy settings and change it to “Low” to accept cookies. Other browsers dont have this problem
Strontium iDrive USB drives are compatible with the below models:

iPhone 7/7 Plus / 6/6 Plus / 6s / 6s Plus / SE / 5 / 5c / 5s.

iPad mini (1/2/3/4) (9.7-inch) / Pro (12.9-inch) / Air 2 / Air / 5th generation / 4th generation

* Strontium iDrive is currently not compatible with iPhone 8, 8 Plus and X models

1)Customer would apply for RMA register to Strontium and Strontium will issue RMA Approval for return
2) Customer would ship parts to Strontium :

– Distributors. (Customer covers the freight cost to distributors)
– If there is no distributor in your area, user can consider sending the RMA product to Strontium Singapore at the below address, with proper registered packaging together with the preferred return address. At the same time, inform us the AWB number, for tracking purpose (Customer covers the freight cost to Singapore)

Attn: Yen Ping (RMA dept)
Strontium Technology Pte Ltd,
178 Paya Lebar Road,
# 06-09, Singapore 409030

3)Upon receipt and verification of product condition, Strontium shall do the same to the replacement unit and will inform the user the AWB number and other detail. (Prepaid Freight)

If you are in Singapore,

1. Please bring the faulty product for RMA to the below address. For warranty checking we require a purchase proof (Receipt), together with the defective product.

Strontium Technology Pte Ltd,
178 Paya Lebar Road,
# 06-09, Singapore 409030

2. Details of failure
3. Upon receipt and verification, product would be returned as immediate replacement, if stock is available.

It is an issue with Internet Explorer and you have to enable Compatibility View in IE10, after opening our website. Then it will work

It is largely due to new micro SD configurations in Android Kit Kat, which have changed the way permissions work for third-party applications. Please note that we are no longer providing the MyBackup Pro App with our products

You can move the backup file from the SD card to the internal memory of the device and then use the MyBackup Pro app to restore. You need to move the “Rerware” folder from the SD card to the Internal memory by plugging the device into a computer and copy / pasting them over from the SD card to Internal Memory. Please note that we are no longer providing the MyBackup Pro App with our products
It could be one of these reasons:
1. Incompatible or corrupt video file
2. Too many devices connected to Wi-Fi Cloud simultaneously
3. Playback of very large video files

Memory FAQs

We offer the following categories of memory modules: All speeds: (SDRAM, DDR1, DDR2, DDR3) All capacity: 64MB – 8GB All applications: desktops, notebooks, servers, gaming platforms, apple series

Upgrading your memory is typically the easiest and least expensive way to upgrade your computer and significantly boost its performance. This is because the computer’s RAM memory is its work space, or where all of the instructions it needs to act on are stored temporarily. A computer with more RAM can work more efficiently, as it does not need to retrieve information from the hard disk drive as often. A memory upgrade is particularly helpful for users who work with large files, have more than one program open at one time or use memory-intensive applications such as games or graphics and video editing software.

There are several signs to let you know when it may be time to upgrade your memory. If you see: Your mouse pointer display the hourglass or “wait” symbol for significant periods of time or Your computer seems to work more slowly than you expect or Applications are taking very long to open up, The reason is probably insufficient memory. When physical memory is insufficient, the system uses Hard Disk Space as memory. This is called “Virtual Memory”. Since the access time of physical memory is in tens of nanoseconds while that of hard disks is in milliseconds, the system slows down considerably.

Yes, you can – but only if that they are of the same type. When adding memory, there will usually be at least one empty memory slot in which to insert the new memory. Consult the documentation that came with the computer to verify how its memory slots should be filled. If all the memory slots are already filled, then you can take out an older memory module and fill it with the appropriate new module, to meet the desired memory level

Effectively, yes. While additional memory will not directly increase the CPU’s speed, it will reduce the time it spends waiting for information from the hard drive. RAM provides data to a CPU faster than a hard drive, so it will not take as long for programs to execute.

If you are getting an error message on the monitor like “a Non-System Disk error occurred”, check to make sure that you do not have a non-bootable disk in the floppy drive or even the CD-ROM drive. If this is not the case, check that you did not accidentally bump into and dislodge any cables or power connectors within the case during the installation process. The last step before closing the case should always be to ensure that every cable and power plug is fully seated. If this also does not resolve the problem, make sure you have the correct memory for your computer. Try installing just the new module in the system to determine if it is compatible with your system. If the system boots with the new module, try shutting down and adding the other modules one by one to determine if there is a chipset incompatibility.

ECC stands for Error Correction Code. It is similar to Parity, only more advanced. It is able to detect multiple errors in data returned from memory and actually correct a 1-bit error. ECC memory has 8 extra bits in order to support the ECC. The system board to be used must also support ECC and all of the memory in the system must be ECC for it to be actively supported. Check your system board specifications to see if you can use ECC.

Unbuffered memory modules that do not have a register. That’s good because this type of memory is faster and less expensive and is ideal for use on home computers. Buffered modules contain a buffer to help the chipset deal with the type of electrical load required when the system has a large amount of memory. Registered modules are unbuffered modules that contain a register, which helps ensure data is handled properly. Buffered and registered modules are typically used only in mission-critical systems such as servers.

CL stands for CAS (Column Access Strobe) Latency, which is the time taken to retrieve data from the module. CL2 and CL3 refer to the amount of clock cycles that it takes before the initial stream of data is sent. CL2 modules wait two clock cycles before sending data, while CL3 modules wait three clock cycles. Since they only wait for two clock cycles, CL2 modules are faster and thus usually more expensive. Some systems may require either CL2 or CL3 memory.

Not necessarily. Most high-end mainboards support dual channel memory. While it is recommended that you populate memory in matched pairs for optimum performance and compatibility, your mainboard should still work with mismatched memory.

Our modules are tested intensively for compatibility and reliability, first in our test labs by our qualified engineers, then by an independent third party testing agency in their compatibility labs. These tests ensure that customers will only receive properly tested and validated high quality products.

You can use our Online Memory Configurator Tool, to find the right memory for your mainboard. You can also check the manual or specifications for your mainboard and select the right module from the product page in our website.

Strontium uses major brand chipsets from Hynix and Micron in all their products. Our relations with top chip producers ensure that our modules will have the best performance, quality, price and availability. Every Strontium memory module is 100% tested at its rated specification and is backed with a lifetime warranty.

Yes you can install one 2GB PC667 and One 2GB PC800, but total effective operating speed of RAM will only PC667. However, it is always beneficial to install the same product grade if you are going to perform an upgrade to your current system.

Flash and Storage FAQs

We offer a range of products in Flash Cards (MicroSD, SD, MicroSDHC Class 2/6/10, SDHC class 10/6 MicroSD UHS card, SD UHS Card) and Storage Devices (iDrives, OTG Drives, USB Flash Drives, Solid State Drives)

This is mainly due to the Flash memory design, testing and formatting.

Your USB flash drive will work with most Windows operating systems without the need to install additional drivers. However, USB Flash Drives will not work with the Windows NT operating system as it does not support USB.

A SSD is a data storage device that uses solid-state memory to store persistent data. SSDs are different from traditional hard disk drives, which are electromechanical devices containing spinning disks and movable read/write heads. SSDs, in contrast, use microchips, and contain no moving parts. Compared to traditional HDDs, SSDs are typically less susceptible to physical shock, quieter and have lower access time as well as latency. Rotational latency in an SSD is zero, while seek latency is close to it. It can also maximize I/O data transfer performance immediately after I/O is requested. SSDs use the same interface as hard disk drives and are thus an easy alternative in most applications.

Our SSD drives support 1.5/3.0Gbps SATA I/II interface.

This is because your USB drive is a Hi-Speed USB 2.0 compliant device, which works best when plugged into a Hi-Speed USB 2.0 port. When you plug it into a Non-High Speed USB port, Windows will show this alert message. While you will still be able to use the disk, it will run at a reduced speed. In this instance, the transmission speed is unable to reach that of USB 2.0.

This is because there are several types of formatting. For example, when Windows formats a card as FAT32, that file system is chosen as a default – which might not be supported by some digital cameras. It is thus recommended to format a card with the digital camera before use. Check the user’s manual or ask the manufacturer for instructions on how to format the card with the camera.

Our cards are compliant with a specification issued by each card association such as the SD card Association or CompactFlash Association. Therefore, they should work with the various types of electronic equipments which meet the specification. Though, you may still experience some problems due to the format issue. We recommend formatting the card with the camera before using the card.

Your card reader has to specifically designed to support the SDHC card format, as the various card formats are different in nature.

For formatting the MicroSD Card, please follow the below steps

– Download the MicroSD card formatter (version 2.9.0.5) from this website >> https://www.sdcard.org/downloads/index.html
– Execute and install the apps and plug-in the affected MicroSD card to your computer system
– Select Format
– Proceed format with the following options; Format type -> FULL (Erase ON), Format Size Adjustment -> ON. Once completed, try the card again

Generally saying, is because 10% of 8GB were reserved for ECC purpose, so as to enhance the reliability of our products. That is why you see a difference. Actually no amount of space is lost. Generally, the capacity that is advertised (e.g. 8GB) is a decimal number. What the user see in the PC is a binary number – it differs in such that 1000 bytes in decimal equals 1024 bytes in binary. So the binary GB’s are only about 95% of the real world decimal

In Windows words, 1GB=1024MB, while an HDD counts it as 1GB=1000MB, so Windows always reads less space than the manufacturer says. Plus, if the user has a large amount of small files and very large file system clusters, then he will expect massive space loss. Also depending on the user file system type (FAT, FAT32, NTFS etc), some of them can’t read space larger then a certain amount. To fully and efficiently use all space, format into NTFS file system. This will have the smallest cluster size, though this it will slow down the performance.

With the SD card inserted to your computer system, Go to: Control Panel – Administrative Tools – Computer Management – Disk Management, to initialize the drive. Upon initialization, format the card under the Disk Management environment. If everything goes well, then there is no problem with the SD card and it is functioning well

To disable, you may consider to re- initialize the unit with the following steps;

Insert the drive to the host system and relocate the data to a new location.
Disable the password and uninstall the LOCK234 apps from the host system.
Remove the USB drive from system and pause for at least 5 secs before reinserting the unit back.
Ensure the system can access the data drive without any password required. If not, repeat the above steps.
Format the data drive and copy back the required data.

Before you shift your MicroSD card between devices, it is advisable to take backup of the data inside the card to your Computer, to ensure that data won’t be compromised during the transfer.

Download the software 32GB USB Recovery.exe from our downloads section or click here.
Backup all the data in your USB to a secure folder in your computer, before executing the tools with the drive inserted to the system. This tool will re-initialize the unit to it original working condition. The tool should be Run as Administrator and the user should select the ‘Super Recovery’ option to retrieve the unit, if normal option wont help
Please note that this tool will work for 32GB Bold USB Drives with BAH Solution only. This can be verified by checking on the marking on the USB connector. For issues with other models, please contact us at techsupport@strontium.biz

Default XP system can only support NTFS for capacity larger than 32GB.
In order for XP to make full use of the flash drive larger than 32GB, the XP system needs to be patched with a patch file, so that before format, user can select this ‘exFAT’ table to format the drive.
Install the Windows XP update from this link to add support for the exFAT file system format. After you install this item a system restart is required. Once restart is complete, user can proceed to select exFAT to format the flash media.

There is a Lock switch on the left side of the SD card. Make sure the Lock switch is in unlock position. You will not be able to modify or delete the contents on the memory card if it is locked.
If the Lock switch is loose and moves easily It is likely the switch is sliding to the locked position as the card is placed in your host device. In this case the card will need to be replaced.Please contact us for RMA

To access the data in the OTG USB drive / OTG card reader, the Android host device need to have some sort of “File Manager” apps or download one from the Play store and access

Usually for such problem, it might be due to the fact that the mobile device does not support OTG. To know if the host device recognize OTG USB or not, user can download ‘USB host diagnostic” tool from Play store. It will analyse if the host device supports OTG feature or not and you can decide.

The reason can be the same as stated in point 19 or normally happened if the host device went through an OS update especially to a recent Android version. The mobile device maker had “omit” the OTG support in the new OS revision. We are constantly updating the list in our website and it’s not final. Please refer to device manual before making the purchase.

Formatting of OTG USB USB drive / OTG card reader is the same as normal formatting of USB using computer or Android host. For OTG card reader, do make sure a microSD card is inserted, before you do the format.

Most of the Android mobile devices come with a “Unmount” command under the Device storage segment. Make use of this command in order to safely remove the OTG USB drive / OTG Card reader from the device.

This is a built-in command feature embedded in the Android OS. User should follow through or press the return key to bypass.

Usually for third party format tool, they will provide step by step interactive prompt, which will guide user on ‘how to’ use the tool. User need to follow through and the whole format process should be done without a problem.

iPhone could only support FAT32 file system. The 64GB iDrive was preconditioned in FAT32 instead of exFAT. You will need to download this tool from this link to condition the iDrive to FAT32 in order to work properly.